• Customer Engagement: Conduct discovery calls, product demos, and clearly explain product features and workflows. Follow up with leads, nurture relationships, and maintain a healthy pipeline.

• Onboarding & Support: Guide new customers through setup and training. Ensure a smooth onboarding process and support customers in fully utilizing the platform. Identify opportunities to expand value through additional services.

• Relationship Management: Manage the entire customer journey, maintaining strong, lasting relationships with stakeholders in assigned accounts.

• Revenue Growth: Drive recurring revenue by closing new business and identifying upsell and cross-sell opportunities. Focus on retention and minimizing churn.

• Account Strategy: Create and maintain tailored plans aligned with customer goals. Adapt strategies based on customer feedback and evolving needs.

• Insight & Feedback: Gather and analyze customer input and market trends to support product improvements and identify new business opportunities.

• Team Collaboration: Work closely with teams across Product, Marketing, and Customer Support to ensure a consistent and effective customer experience.

• Reporting: Provide regular updates on key metrics, pipeline status, and customer activity. Share insights and recommendations for continuous improvement.

• A Bachelor's degree in Business, Marketing, or a related field.

• Several years of experience in account management, ideally in a B2B SaaS environment.

• Strong communication and interpersonal skills to guide customers and coordinate internal stakeholders.

• Proven ability to manage multiple accounts while focusing on growth, retention, and new business.

• Organized and self-motivated with strong analytical and problem-solving skills.

• Comfortable working independently in a fast-paced setting.

• A goal-oriented mindset and the persistence to follow through on sales opportunities.

• Experience in the coffee industry or familiarity with Cropster’s market.

• Proficiency in CRM platforms such as HubSpot or Salesforce.

• Understanding of technical SaaS products and subscription-based models.

• Willingness to travel occasionally (up to 5%) for customer visits and events.

This position is well-suited for someone who is motivated, thoughtful, and driven by helping customers succeed. If you enjoy collaborating across teams, identifying opportunities, and building lasting partnerships, this role offers the chance to make a real impact at Cropster.

At this point, Cropster will only employ those who are legally authorized to work in Austria for this opening. For Non-EU applicants: please attach your work permit to your application. 

The salary range for this position is € 49K to € 57K gross/year and we look at factors like your experience and individual qualifications to determine our offer. Additional benefits include budgets for education & wellbeing, and professional development, remote work and home office, very flexible working hours without core hours, paid time for volunteer work, access to mental health support, tax-friendly bike leasing, and an endless stream of really great coffee. We also make our best possible offer upfront - no games.

We look forward to receiving your application! If you have any questions, don't hesitate to contact our team at jobs@cropster.com.