Technical Product Manager - Platform (f/m/d)

Permanent employee, Full-time · Austria, Innsbruck, Vienna

About the role

Cropster is building a specialized coffee intelligence layer to support coffee operations across the whole supply chain. Cropster provides industry-leading production software for thousands of coffee farmers, roasters, and cafes. We aim to support all specialized activities in the coffee supply chain, while extending connections to non-specialized business software for improved operations, such as ERPs and data warehouses.

We are looking for a Product Manager in our Platform Team, owning the backbone of our product ecosystem. You won't just be managing "internal tools" - you will own the strategy and roadmap for the Core Platform that powers our entire business, from our consumer-facing apps to our financial operations.

In this role, you will report to the VP of Product and act as the strategic link between our business goals and our technical reality. You will lead a high-stakes migration from a legacy monolith to a modern, service-oriented architecture, ensuring our internal product teams and external partners can move quickly.

Preferred locations for this role are Innsbruck or Vienna, with flexibility for hybrid work.

What you'll do

Translate Business Logic to Product Requirements: You will take complex business goals, like a new tiered subscription model from Finance, and define the requirements for the platform. You define the outcome; your team helps define the implementation.
Collaborate on Requirements Engineering: You will define the high-level "Definition of Ready," while partnering with the Scrum Master to flesh out the detailed technical specifications and edge cases.
Manage the Platform Roadmap: You will balance immediate operational needs (unblocking product teams) with long-term strategic investments (migrating legacy data models).
Drive the "Migration" Strategy: You will be responsible for the "Go-Live" plans of moving customers from our legacy environment to the new platform, managing dependencies across multiple product teams.
Define Integration Standards: You will set the standard for how external hardware providers and software partners connect to us, ensuring our API documentation and Developer Portal are world-class.

What you'll work on

Commercial Infrastructure: As the owner of our Billing & Entitlement engines, you will work with our CFO and business stakeholders to abstract the complexity of Stripe, invoicing, and tax compliance, enabling us to launch new pricing models and subscriptions effortlessly.
Identity & Security (IAM): You will define how users, organizations, and machines authenticate across our ecosystem. This includes Single Sign-On (SSO), role-based access control (RBAC), and consent management.
Connectivity & Integration Layer: API Gateways and "Digital Twin" infrastructure allow us to ingest data from anywhere, whether it's hardware devices, third-party software systems, or external product catalogs. You do not need hardware engineering experience, but you must be comfortable defining APIs and data models that ingest high-volume data from varied external sources.

We are looking for someone with

Systems Thinking: You are able to understand a complex ecosystem of services (e.g., Billing, CRM, Identity, Data) and anticipate how changes in one area impact others.
Excellent Communication Skills: You are comfortable collaborating with stakeholders across the organization, from executives to product teams, and can adjust your communication style to drive alignment and successful outcomes.
A Technical Background, but not necessarily as a Developer: You are capable of reading API documentation, understanding OAuth flows, and discussing data models (e.g., mapping legacy users to modern identity structures) without needing to write production code.
Translation & Context-Sharing Skills: You are able to explain business priorities in technical terms (and vice versa), such as translating financial requirements into engineering needs and technical constraints into business implications.
Relevant Experience: You have a background in platform products, complex system migrations, integrations, or B2B SaaS infrastructure.
Professional English Proficiency: You are confident presenting, writing, and collaborating in English, Cropster’s working language.

What you can expect

The salary range for this position is € 61K to € 69K gross/year and we look at factors like your experience and individual qualifications to determine our offer. Additional benefits include budgets for education & wellbeing, and professional development, remote work and home office, very flexible working hours without core hours, paid time for volunteer work, access to mental health support, tax-friendly bike leasing, and an endless stream of really great coffee. We also make our best possible offer upfront - no games.

Apply now

We look forward to receiving your application! If you have any questions, don't hesitate to contact our team at jobs@cropster.com.

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About us

Cropster is the market-leading Software as a Service solution to drive quality, productivity, and sustainability excellence across the coffee value chain. We're helping businesses focus on core processes related to quality, consistency, planning, traceability, and resource management at every stage of coffee production.

We believe affordable technology can be used by everyone to increase fairness for all players in the market, resulting in a better cup of coffee for consumers. As a Certified B Corporation™, we're also committed to working towards being an even better company that benefits all people, communities, and the planet.

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We're looking forward to receiving your application!

Please fill out the form below and upload any relevant application documents. Should you have any difficulties, please contact us by mail at jobs@cropster.com.