About the role
The preferred location for this role is Innsbruck or Vienna, and we offer home office and remote work.
Act as the initial point of contact for application-related concerns from clients or employees.
Take end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause up to issue resolution
Collaborate with our sales team and help our customers set up our application and connect their hardware using remote desktop connections (TeamViewer) or via video call.
Collaborate with the product team and 2nd level support on reproducing problems and fixing bugs.
Contribute to our technical documentation and collaborate with our technical writer team for customer-facing documentation.
Communicate with customers in English through email and phone.
Several years of experience in a customer-focused position, preferably in an IT context.
Basic knowledge of operating systems (Windows, macOS) and computer networks (TCP/IP, LAN, Routers).
Ability to explain technical details simply and understandably with a strong focus on our customers’s practical needs.
Passion for solving customer issues and the desire to help them succeed.
A proven hands-on mindset and problem-solver mentality.
The aptitude to work in a dynamic and fast-paced environment.
A strong command of written and spoken English.
Experience with technical support, quality assurance, development, or technical account management.
Knowledge of the specialty coffee industry, preferably Barista experience.
Technical experience with espresso machine hardware.
Additional languages (humane and machine).
At this point, Cropster will only employ those who are legally authorized to work in Austria for this opening. For Non-EU applicants: please attach your work permit to your application.